Job Responsibilities:

• Receive incoming contacts from customers via phone, chat, email, and WhatsApp.
• Match guests with their perfect vacation adventures and make their dreams come true.
• Assist customers with questions and recommendations about our travel adventures.
• Work with our travel partners to confirm reservations and notify guests of the details.

Requirements:

• Advanced English, spoken and written.
• University Degree or University with at least 2 years of coursework completed.
• A passion for travel and a spirit of adventure. You love to make dreams come true.

Benefits:

• A fast-paced, fun, and flexible working environment with enthusiastic team members.
• Engage happy and excited customers daily, helping them live their dreams.
• Higher starting salary than call centers ($800.00) with uncapped monthly performance bonus.
• Work-life balance with 40-hour work weeks, 12+ Days of Paid Time off, and flexibility.
• Top-tier benefits, Including Fully Paid Private Medical Insurance and more.
• Educational Support Program and Flexible Schedules to Accommodate your Needs.
• Team-building activities, including travel, adventures, and fun local celebrations.
• Free Parking, On-Site Cafeteria, Travel Benefits, Life Insurance, Local Discounts, Careers.
• Conveniently located in Santa Elena, the nicest and safest area of San Salvador.

More Information About Paradise!

Q: What level of English do you require?

A: Advanced English.

Q: What is the salary for the position?
A:  Starting salary is $800.00 per month, plus uncapped performance bonus. Salary increases with tenure and performance, up to $1100/mo. Advancement opportunities take it higher. We typically pay above market for all our positions.

Q: Are you a call center?
A: No. Like all e-commerce companies, we have a contact center as part of our operation, where we make our customers’ vacation dreams come true. We service our customers by phone, chat, email, and social media. We are NOT an outsource or third-party like a call center—we sell only our own products and services to our customers.

Q: Do you offer Growth Opportunities?
A: Yes. Customer Experience is a great place to become an expert in our products and services while working toward a career pathway in Paradise. We have a variety of other positions within the company, both within Customer Experience, such as Leads, Supervisors, Group Sales, Training, and Quality Assurance, and in Digital Marketing, Social Media, Web Design, Web Development, Computer Programming, IT, Human Resources, and Administration.

Q: Is this position remote?
A: No. We are seeking team-oriented, fun, and passionate team members who want to thrive, learn, and grow in a team environment. Our culture is important to us at Paradise; this isn’t just a job, it’s a family.

Q: Where are you Located?
A: We are conveniently located in Santa Elena, the nicest and safest area of San Salvador.

Job Responsibilities:

• Receive incoming contacts from customers via email, phone, and live chat.
• Effectively identify your customer’s needs and match them with their perfect experience.
• Use your organization and time management skills to track multiple leads simultaneously.
• Work with our travel partners to confirm reservations and notify guests of the details.
• Place outgoing calls and emails to travel partners and customers as necessary.
• Be punctual, flexible, and prepared to work together as a team to fulfill our customers’ needs.
• Attend all training sessions and become an expert on our websites, products, and services.

Position Requirements:

• Fluent in English and Spanish with high proficiency in speaking and writing each language.
• A positive, motivated, and personable style that will represent the exciting services we offer.
• Must be detail-oriented, analytical, and organized with experience in customer service
• Must possess excellent communication, writing, and critical thinking skills, as well as be a team player.
• Experience with computers and software programs like Microsoft Windows and Outlook.
• Flexible schedules – the perfect balance between work and personal life.

What We Offer:

• A fast-paced, fun, and flexible working environment with enthusiastic team members.
• Generous Salary (based on qualifications), Monthly Bonus and Performance Incentives.
• Top-tier benefits Include 12+ Days of Paid Time Off (Flex Time), Fully Paid Medical, and more.
• Free off-hours transportation and transportation assistance where needed.
• Educational Support Program and Flexible Schedules to Accommodate your Personal Needs.
• Team-building activities, including travel, adventures, and fun local celebrations.